Support goes 24/7 in every market

Money problems ignore office hours. As of this week, so do we: support now runs 24/7 in every market, staffed by humans on proper night shifts — not a chatbot wearing a trench coat.

What changed

• Three new support pods across time zones, so nobody answers your 3 a.m. question at their 3 a.m.;

• Freeze-and-replace card flows prioritised at night, when they matter most;

• The in-app chat now shows the actual expected wait, measured live.

Target unchanged: a human answer in under two minutes, at any hour, in any market.

Chatbots remain where they belong — suggesting help articles while you wait for a person, never instead of one.